I built it! I had no idea that I could create and operate my own business. I feel like the drive is so much different when you’re doing it for you and your business partners. Plus, I have a keen eye for detail, so I am perfect for the role! 

It is my job to ensure all parties in the real estate transaction are communicating effectively and maintaining the timelines within the transaction. This [purchasing a home] is one of the most stressful/exciting times in one's life and I treat it as such!

The perfect day would just be busting through tasks like a beast, making sure each deal has been touched, all the involved parties have what they need to move to the next milestone. Clients of the agents would have a clear idea on what's happening and what's to come. Everyone is effectively communicating together. All necessary documents are being handled with care.

Well for me it's distractions. It can be difficult to stay and complete one task, as I find all tasks have a similar priority level. There are tons of things that happen throughout the day, and when you have multiple clients that you service and multiple transactions you are closing, it can be hard to maintain and keep up. Each client finds that their deal is very important, and I do my best to ensure their needs have been met with care and that I have their requests handled. 

An example: I may be focused on brokerage compliance for multiple deals, and I have an agent call and ask that a specific addendum be written up as soon as possible. I have to stop what I’m doing, work on that item, and then try to get back on task. While this is happening, I am also  checking/replying to emails to 3rd parties and dealing with any to-do's. It can be stressful!

It's important to focus and prioritize to ensure things get done accurately. 
 

...the lack of knowledge that real estate agents had. Not to be offensive, there's a lot to learn and you can't be expected to know it all. I just had this assumption that I was the only one that didn't know what I was doing. It took some time but I finally realized that all good things take time and to show yourself some grace. 

[Due to COVID-19] I am currently working out of my home - like the majority of people in the world! Normally I would be working out of my office at the Keller Williams Realty Bothell with the rest of some of my favorite people. One of the benefits of my job is that I have the freedom to choose. Before COVID, I would be at the office full-time. Now that I see I can continue building and growing my business from my home, I may be choosing to spend my time how and where I would like.

I think mostly for this, you just have to have a natural ability for tracking details. It literally should be one of your most favorite things. Oh, and paperwork - electronic or otherwise! :) I think I speak for the majority of my team when I say that we feel our best when we go to bed at night knowing we made someone’s life easier. So you really need to have a love for serving others.

LOL! This answer I hope is ever evolving. I strive to continue to learn, grow and be curious. I never imagined in all my younger days that I could be a business owner. And here I am, running a business and completing all the tasks necessary to do so. This is a tricky question, as I feel the skills each of us have are partially our traits. In this exact moment, however, the skills I’ve gained are confidence, leadership, and delegation.

Closer Pros' Values are SERVICE, SUPPORT and GROWTH. We live by these words. We find people to join the vision that find these same values true for themselves. Impact therefore just shows up after for our business and our client's business'. 

Executive Assistant

Well, I would hope they would just simply continue to grow themselves as healthy individuals by doing exactly what they want. My team may all have passion for transaction coordination, but I have said this to them many times before: WE are leveraging transaction coordination to create and build successful business owners who are happy, healthy, enjoying their lives spreading service, support and growth.

In Washington State there are licensed and unlicensed assistants. Although, being a licensed realtor is not a requirement to be a transaction coordinator, I think it is just good practice to have it. Plus knowledge is power so why not! :)

We do use a few. We use a transaction management platform called Paperless Pipeline, that is where we track all of our production, docs and timelines. We use whatever brokerage compliance programs are used by each brokerage, i.e KW Command, Skyslope, etc. We also live in our Google Drive and the Multiple Listing Service (MLS). Anyone can be trained on all the systems we leverage. If we want to get technical here though, you’d better know how to operate GMAIL. LOL

Slow down, calm down, don't worry, don't hurry, Trust the process. :)